If the items you've ordered are not working exactly right for you, we've got you covered!

Returning purchased items

All return items must be unworn, unwashed, unaltered and with original tags (if any) and packaging intact.

1. You will need to email us at customercare@fablenaut.com with the email titled [Incorrect/Defective Merchandise Received - Order ID xxxx] Attach a snapshot of the defect on the item and/or the incorrect merchandise sent in the email. This will help in expediting your returns request.
2. Upon our acknowledgement of the return request, we will further advise you on how to return your defective item via email. It is compulsory to return items via a trackable service. We will not be liable for any lost return parcels. Return parcels are to reach us within 7 calendar days from date of receiving the items (21 calendar days for International orders).
3. We will email you after we have received and processed your item(s). 

Are there any return policy exceptions?

We do our best to provide an excellent return policy to ease your shopping experience, and here are some things below for you to take note of:

• Please ensure that your return can be tracked easily. You are advised to send your returns using a trusted shipping service like your national postal service, DHL, or FedEx.
• Customers will bear all postage fees and packing costs. We will not be liable for lost mail or for returns.
• All return items must be unworn, unwashed, unaltered and with original tags and packaging intact.
• Returned item(s) that fail to meet the above conditions will be rejected. You will be required to top up the delivery charges for the item(s) to be shipped back to.

What is considered a defect

Defective merchandise is defined as an item that has manufacturing defects at the point of receipt, such as stains (before washing), holes, pills, missing buttons, or spoilt zippers.  

Due to the nature of mass-manufactured products, there might be discrepancies of 0.5”-1” (measured when apparel is laid flat and untouched) between our merchandise and the measurements we have provided on our Website. As such, these discrepancies are not regarded as a defect.  

Fablenaut is not liable for damages caused by handling during shipping or customs inspections.

Liability for Lost Packages

Fablenaut is not responsible for lost packages once they have been confirmed as delivered by the courier.

Find Your Perfect Fit - No Exchanges Available

Each item is made with care, and we can’t offer size exchanges right now—please double-check our size chart before ordering!

If you have received merchandise with any of the defects as stated above, please email us at customercare@fablenaut.com with the email titled [Defective Item – Order xxxx]. With this email, please provide us with a clear snapshot of the defect followed by a description.