Fablenaut takes your privacy very seriously. We ask that you read this privacy policy (the “Policy”) carefully as it contains important information about what to expect when Fablenaut collects personal information about you and how Fablenaut will use your personal data.

This Policy applies to information we collect on www.fablenaut.com and its sub-domains about:

i. visitors to our website (the “Site”); and
ii. people who register their emails with us.
iii. people who register a shopping account with us.

Collection of data

We will obtain personal data about you when you visit us. When you visit us, we may monitor the use of this Site through the use of cookies and similar tracking devices. For example, we may monitor the number of times you visit our Site or which pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on “Our Use of Cookies” below.

Usage of registered emails

When you register your emails with us, we may use it for the following:

(a) will send you weekly newsletters, contact you about products and services we think may be of interest to you.

If you agree to us providing you with these information, you can always opt out at a later date. If you would rather not receive these information, please send a blank email message to customercare@fablenaut.com

By submiting your email you consent to the use of that email as set out in this policy.

Usage of data 

We only use or disclose your information for:

Provisioning & administration of services

• Process your orders
• Enable us to process payments
• Verification of identity
• Deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;
• Process your returns or refunds 
• Provide you with supporting services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;
• Communicate with you in relation to (i) your queries, requests and feedback, (ii) material changes to our Website or Apps Terms of Service, Policy or other terms and conditions, and (iii) matters relating to the operation of your account;
• Personalize and improve your customer experience when you visit the Website and the Apps, for example by prioritizing products and services appearing in your search results or feed;
• Monitor and enforce compliance with our Terms of Service, including dispute resolution;
• Comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law; and
• Ensure our Website and Apps function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimizing our Website and Apps.

Your data will enable us to fulfill your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We will also email you from time to time about our new collections and details of promotions and special offers from Fablenaut. If you do not wish to be contacted for these purposes, you may unsubscribe to the mailing list with the link provided at the bottom of those emails.

Confidentiality of data

Being committed to maintaining your privacy, we will not sell your email address, name, delivery address, contact information, payment method details or any other personal information to any third party without your permission. We will only disclose your data upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Our use of cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the Site and to compile statistical reports on our website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.

Access to your information and updating and correcting your information

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to customercare@fablenaut.com. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

Non-disclosure

We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours and others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Changes to privacy policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 10th October 2024.

We may change this Privacy Policy from time to time without notice to you. You should check this page regularly to take notice of any changes we may have made.

How to contact us

We welcome your views about our website and our privacy policy.

If you would like to contact us with any queries or comments, please send an email to customercare@fablenaut.com